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You’re Entrusted with Building a Memorable Member Experience

The ideal member experience builds loyalty, renewals, and referrals for your YMCA and its various programs. The best way to improve on these aspects of your YMCA is to ask current members for their feedback, and then act upon those Compliments, Suggestions, and Problems which arise.

Done Right, Feedback Can Drive Member Satisfaction…which Fuels Renewal, Referrals and Ultimately, GrowthMember Satisfaction

From Social Media to Surveys to your Staff: Collecting, Organizing and Getting Actionable Feedback is a Challenge

Social Media
Members use Social Media sites as feedback tools and their issues are for everyone to see

  • Once a negative Post, Tweet, or Picture about your YMCA is posted on the countless number of social media sites, you and your staff spend time trying to put out the fire
  • It is an open wound that everyone can see, not just your members
  • These platforms were never designed for capturing member feedback

Surveys

  • Online Surveys take too long, and ask unneeded questions
  • Anonymous feedback means you can’t go back to the member to ensure they are satisfied
  • Surveys don’t work well for gathering actionable feedback

Staff

  • Members report issues, but your staff forgets to report it
  • Staff can’t read a members’ hand written comments

OPEN-LINE Helps You Streamline the Member Feedback process

Specifically designed as an intuitive, easy to use, on-line feedback tool for you and your members.

  • Collects feedback and encourages communication digitally
  • Organizes feedback into one system to see all the issues
  • Feedback becomes part of the member culture
  • Becomes the de facto place for communication to happen for you and your members
  • Can help in the containment and damage control by getting members to communicate through OPEN-LINE versus using Social Media sites
  • Based on a patented concept,¹ OPEN-LINE uses simple yet sophisticated behavioral theories to monitor and improve the experiences your members have with your YMCA.

To view what OPEN-LINE looks like click here.

YMCAs Preeminent Feedback Platform, OPEN-LINE

OPEN-LINE was specifically designed as an intuitive, easy to use, on-line feedback tool for you and your members.

    • It pro-actively gathers and stores member feedback digitally
    • Allows your members to register Compliments, Suggestions, and Problems directly to you and automatically notifies you when feedback is received.
    • Establishes a feedback-loop with your members so their issues are never forgotten or misplaced.
    • Based on a patented concept,¹ OPEN-LINE uses simple yet sophisticated behavioral theories to monitor and improve the experiences your members have with your YMCA.

Analytics: Real-Time Reports at Your Fingertips

OPEN-LINE reporting allows you to step-back, review and drill-down into your members’ experience.

        • A report library of 20 on-line reports
        • Featuring drill-down functionality
        • Create and run your own Ad Hoc reports
        • Export reports to share with staff and board members

OPEN-LINE Fits Into Your Budget

Although it is patented, incorporates leading-edge technologies, is customizable to your YMCA’s requirements, and represents significant value… OPEN-LINE is refreshingly affordable.
Priced on an annual subscription basis. The cost is dependent on the number of member email addresses (Units) for your YMCA.
Subscriptions are usually less than $1 per member for an entire year.
All YMCAs enjoy a discount of at least 40% and reflected in the pricing below.
 

Member Emails Console Users Monthly Pricing (billed annually) Annual Pricing
Up to 1000 2 $109 $1199 *
Up to 2000 3 $159 $1749 *
Up to 3000 4 $209 $2299 *
Up to 4000 5 $259 $2849 *
Up to 5000 6 $309 $3399 *
5001 & up 7+ Custom Quote Custom Quote

* Pay the annual subscription in a single transaction and get 1 month free

OPEN-LINE Subscription Includes:

        • 90 Day Free Trial
        • Customized Set-up for Your YMCA
        • Live Online Console User Training
        • World-Class Technical and Customer Support (based in California)

OPEN-LINE for Summer Camps *

YMCA Summer Camp Pricing
Set-up per Summer Camp
(Includes One Camp and Training)
$300
Subscription per Summer Camp
(Includes 2 Camp Console Users)
$350
Options for YMCA Summer Camp Pricing
Set-up for Additional Camp(s) $90
Subscription for Additional Console User(s)
(Includes 2 Camp Console Users)
$150

* OPEN-LINE for Summer Camps:
Priced for the entire Summer season, which is approximately 12 weeks in length.
Is available only with the purchase of an OPEN-LINE annual subscription.

Association-Wide Pricing & Your OPEN-LINE Contact

We understand each YMCA Association is somewhat unique; having programs and facilities to meet your members needs, so please contact me and I’d be happy to discuss your YMCA and those specific needs.

 

Troy Taylor
Consultant, Sales
OPEN-LINE
888.353.0918 ext. 718 (o)
805.368.0118 (m)
troy.taylor@ibrc.com