OPEN-LINE Customer Experience Improvement ToolTM and OPEN-LINE Member Experience Improvement ToolTM Privacy Policy

Privacy Policy:

The OPEN-LINE Member/Customer Experience Improvement Tool™ (“the Site”) is a web-based service owned and operated by IBRC, Inc. (“IBRC”) for the benefit of its clients (“Clients”) and their customers (“Users”).

IBRC, Inc. takes the privacy and security of its Clients’ and Users’ personally identifiable information very seriously. IBRC discloses its Privacy and Security Policy (“Policy”) because you have the right to know what personally identifiable information it collects, how it is protected and used, and the circumstances under which it may be disclosed. By providing any information, you agree to IBRC’s use of that information consistent with this Policy.

1.   Personally Identifiable Information
All Clients and Users have the option of providing various types of personally identifiable information to IBRC through the Site. For example, you may choose to provide IBRC with your personally identifiable information, including, but not limited to, your name, email address, and/or telephone number. IBRC collects this information when you, at any point, manually enter it or confirm and submit it on any online form available on the Site. (Please note that we do NOT receive or ever store any financial information, such as credit card details or social security numbers.) IBRC does NOT store cookie files on your hard drive. IBRC does NOT log any personally identifiable information you may have provided to any click-through website. IBRC does employ clear gifs to track your online movements while on the Site. IBRC does log your IP address, or the website address from which you may have linked to the Site. This is done so that we can monitor usage of the Site and improve our processes and Client services.

All data collected is the property of the Client and is only hosted and facilitated by IBRC. IBRC stores this information securely on behalf of the Client who collected it. This information is only accessible to that Client and to IBRC as administrator of the Site. When the client is finished using the data, it is deleted.

2.   Authentication and Access
To protect the privacy of your information Users may only gain access to the Site by using a personalized, obfuscated URL or self-registration link. Clients must be authenticated using a username and password system. Users are strongly advised against sharing their personalized URL with others. Clients are strongly advised against sharing their log-in details with others.

3.   How IBRC Uses Your Personally Identifiable Information
IBRC does NOT provide access to or share your personally identifiable information with anyone other than the Client with whom you have a business relationship, for the sole purpose of improving your customer experience with them.

IBRC does NOT use personally identifiable information to send Users IBRC catalogs, offers, advertisements, etc. IBRC NEVER sells or in any other way provides your personally identifiable information to third parties, except as noted specifically herein.

4.   IBRC Policy Regarding Children
IBRC will not knowingly collect personally identifiable information about any person under 13 years of age. If you believe that IBRC has information from or about anyone below 13 years of age, please notify IBRC by email at support@ibrc.com.

5.   Consent to the Use of Third Party Providers
Please understand that IBRC may contract with third parties to provide various services to IBRC relating to the Site on an outsourced basis rather than performing the services itself. For example, IBRC may contract with a co-location facility to house and maintain the servers that host the Site. By visiting the Site, all Users and Clients consent to IBRC providing all information (whether or not personally identifiable) received or collected from those Users and Clients to such third-party providers for the purpose of enabling the third-party providers to provide these outsourced services to it. In addition, all Users and Clients consent to the collection, maintenance, and processing of their information (whether or not personally identifiable) by IBRC and these third-party providers. Third parties will protect your information as IBRC would under the terms of this Policy.

6.   Consent to Transfer
The Site is operated in the United States. Please be aware that any information you provide to IBRC will be transferred to the US. By using this Site and/or providing IBRC with your personally identifiable information through this Site, you consent to this transfer.

7.   Opting Out
This Policy describes IBRC’s potential uses of your information. If you do not agree to its potential uses of your personally identifiable information as it has been described to you, you are not required to provide that information. In addition, you may opt out of the Site by clicking on the opt-out link provided on the Site.

You may also correct your personal information at any time. You can do this by making and submitting the changes on the online form provided on the Site.

8.   Disclosure of Your Information
As you might expect, IBRC must cooperate with legal authorities and may in some circumstances be required to disclose information (including personally identifiable information) in response to requests from law enforcement authorities or in response to a subpoena or other legal process. IBRC does not expect this to happen, but if it does, IBRC will provide only the information required. IBRC can also turn over information about you if it believes it must in order to prevent a violation of the law, and by accepting this Policy, you consent to IBRC’s right to do so, in its sole discretion. You also consent to our disclosing information about you in the course of legal proceedings if IBRC believes it is legally required to do so, if it reasonably believes that doing so may mitigate its liability, or if doing so will assist IBRC in enforcing its legal rights.

At some point, IBRC may establish subsidiaries or other related companies, or merge with or be acquired by another company. If and when that happens, then IBRC may disclose to them your information, in which case IBRC will request them to abide by this Policy. IBRC may disclose some information to a potential acquirer, although such disclosure would be subject to normal and customary requirements. If and when such a merger or acquisition takes place, IBRC will notify you by publishing a public announcement on openlinesoftware.com or ibrc.com.

9.   How IBRC Strives to Protect Your Personally Identifiable Information
IBRC has implemented a variety of industry-standard encryption and security technologies and procedures to protect information stored in its computer systems from unauthorized access. IBRC also maintains procedural safeguards that restrict access to your personally identifiable information to the Client and to IBRC employees (or people working on IBRC’s behalf and under confidentiality agreements) who need to know your personally identifiable information in order to administer the Site.

10.   Updates to This Policy
IBRC updates this Policy from time to time to reflect changes in its business. If IBRC changes how it uses your personally identifiable information or the purposes or entities for and to which it discloses your personally identifiable information it will post the policy change notification on the Site.

IBRC’s current Policy was last updated on January 30, 2023.

11.  Contact Information
If you have further questions regarding this Policy, please contact us:

  • By email at:  support@ibrc.com
  • By letter at:  IBRC, Inc.
                         PO Box 2507
                         Pismo Beach, CA  93448

Please include your name and email address, telephone number, and/or mailing address.