Covid-19 Update

These last several months have been hard on all of us, and the pandemic has affected the way we work and the way we interact with our members, employees, vendors and customers.
The OPEN-LINE staff has been and will continue to work remotely through the shelter-in-place order to keep our servers, the feedback platform and support running during this time. If you need us, support@ibrc.com

Tammy Yates, Madison YMCA: “The ability to pivot the purpose of the OPEN-LINE tool for use during the COVID-19 pandemic was a game-changer for us! I so appreciate the ability to customize the check-ins to meet the needs of my YMCA.”

THE BENEFITS OF OPEN-LINE

Done Right, Feedback Can Drive Member Satisfaction…
which Fuels Renewal, Referrals and Ultimately, Growth.

Confirm Perceived Value

CONFIRM PERCEIVED VALUE

Perceived value is a key component to member satisfaction and membership retention. Members tell you what you’re getting right and you can use them to solidify the staff’s best practices.

Improve Service Quality

IMPROVE SERVICE QUALITY

Your member really wants you to get it right. Problems must really be viewed as opportunities. An opportunity to improve service quality, but also to repair and build – or re-build – relationships and win member loyalty.

Encourage Involvement

ENCOURAGE INVOLVEMENT

Besides ideas for improvements for your club, you get member involvement. Getting member suggestions encourages their involvement. An engaged member is a great opportunity to transform that member into a volunteer or your next committee member.

Here’s what our clients say about the OPEN-LINE solution:

“We continue to see a nice return from our members along with mindful feedback that has allowed us to make changes, add new classes and equipment, etc.  It’s a great tool that our members have embraced.  Thanks!” Suzanne Tesconi, Membership Director, Sonoma County Family YMCA Read More

OPEN-LINE Solutions

OPEN-LINE for YMCAs

Over 200,000 YMCA members use OPEN-LINE monthly to convey actionable feedback to their Y. Let us help you streamline the Member Feedback process. Learn More

OPEN-LINE for Country Clubs

Club members are using OPEN-LINE to provide clear and concise feedback to their clubs. Let us help you streamline the Member Feedback process. Learn More

OPEN-LINE for All

From Social Media to Surveys to your Staff. Collecting, Organizing and Getting Actionable Feedback is a Challenge. Let OPEN-LINE help streamline Your Feedback process. Learn More