Hold on to your members with OPEN-LINE!
The OPEN-LINE Member Experience Improvement Tool helps you retain, support and renew your valuable members for healthy growth.
Done Right, Feedback Can Drive Member Satisfaction…
which Fuels Renewal, Referrals and Ultimately, Growth.
Perceived value is a key component to member satisfaction and membership retention. Members tell you what you’re getting right and you can use them to solidify the staff’s best practices.
Your member really wants you to get it right. Problems must really be viewed as opportunities. An opportunity to improve service quality, but also to repair and build – or re-build – relationships and win member loyalty.
Besides ideas for improvements for your club, you get member involvement. Getting member suggestions encourages their involvement. An engaged member is a great opportunity to transform that member into a volunteer or your next committee member.
“We continue to see a nice return from our members along with mindful feedback that has allowed us to make changes, add new classes and equipment, etc. It’s a great tool that our members have embraced. Thanks!” Suzanne Tesconi, Membership Director, Sonoma County Family YMCA Read More
Over 200,000 YMCA members use OPEN-LINE monthly to convey actionable feedback to their Y. Let us help you streamline the Member Feedback process. Learn More
Club members are using OPEN-LINE to provide clear and concise feedback to their clubs. Let us help you streamline the Member Feedback process. Learn More
From Social Media to Surveys to your Staff. Collecting, Organizing and Getting Actionable Feedback is a Challenge. Let OPEN-LINE help streamline Your Feedback process. Learn More