You’re Entrusted with Building a Memorable Experience

The ideal experience builds loyalty, renewals, and referrals for your organization. The best way to improve on these aspects of your company is to ask current customers for their feedback, and then act upon those Compliments, Suggestions, and Problems which arise.

Done Right, Feedback Can Drive Satisfaction…which Fuels Renewal, Referrals and Ultimately, GrowthMember Satisfaction

From Social Media to Surveys to your Staff: Collecting, Organizing and Getting Actionable Feedback is a Challenge

Social Media
Members use Social Media sites as feedback tools and their issues are for everyone to see

  • Once a negative Post, Tweet, or Picture about your company is posted on the countless number of social media sites, you and your staff spend time trying to put out the fire
  • It is an open wound that everyone can see, not just your customers
  • These platforms were never designed for capturing customer feedback

Surveys

  • Online Surveys take too long, and ask unneeded questions
  • Anonymous feedback means you can’t go back to the customer to ensure they are satisfied
  • Surveys don’t work well for gathering actionable feedback

Staff

  • Customers report issues, but your staff forgets to report it
  • Staff can’t read a customers’ hand written comments

OPEN-LINE Helps You Streamline Your Feedback process

Specifically designed as an intuitive, easy to use, on-line feedback tool for you and your customers.

  • Collects feedback and encourages communication digitally
  • Organizes feedback into one system to see all the issues
  • Feedback becomes part of the member culture
  • Becomes the de facto place for communication to happen for you and your customers
  • Can help in the containment and damage control by getting customers to communicate through OPEN-LINE versus using Social Media sites
  • Based on a patented concept,¹ OPEN-LINE uses simple yet sophisticated behavioral theories to monitor and improve the experiences your customers have with your organization.

To view what OPEN-LINE looks like click here.

OPEN-LINE Fits Into Your Budget

Although it is patented, incorporates leading-edge technologies, is customizable to your  requirements, and represents significant value. OPEN-LINE is refreshingly affordable. Priced on an annual subscription basis. The cost is dependent on the number of customer email addresses for your organization. Subscriptions are in the range from $2.72 to $4.68 per member for an entire year.

Member Emails Console Users Monthly Pricing (billed annually) Annual Pricing
Up to 500 3 $195 $2145 *
Up to 1000 4 $295 $3245 *
Up to 1500 5 $395 $4345 *
Up to 2000 6 $495 $5445 *
2001 & up 7+ Custom Quote Custom Quote

* Pay the annual subscription in a single transaction and get 1 month free

OPEN-LINE Subscription Includes:

  • 90 Day Free Trial
  • Customized Set-up for Your Company
  • Live Online Console User Training
  • World-Class Technical and Customer Support (based in California)

Club-Wide Pricing & OPEN-LINE Contact

We understand each organization is somewhat unique; each having different programs and facilities to meet your customers needs, so please contact us and we’d be happy to discuss your organization’s specific needs.

OPEN-LINE Sales Team
888.353.0918
sales@ibrc.com